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Support

Contact Information

onlinesupport@ku.edu

Phone: 855-639-7799

Fax: 785-380-4478

KU Technical Support is available 24 hours. Please allow up to two hours for an email response.

Important Links


Frequently Asked Questions

I forgot my password. Where can I reset it?

To reset your password, go to myidentity.ku.edu and click on the "Forgot your password?" link.

Once you click on the link, you will be prompted to enter your KU Online ID. In order to verify your identity, you will be prompted with the three challenge questions that you created when you first set up your KU Online ID.

After successfully verifying your identity, you will be prompted to change your password which will then be sent to you.

Can I use the same credentials for KU Connect that I have for myKU Portal?

Yes, your KU Online ID and password will be the same credentials for the myKU Portal, KU Connect Mobile, and KU Connect Learning Management System.

What services & information are available on myKU portal?

The myKU portal is a great resource to keep you connected to the University of Kansas.

Within the myKU portal, you can find:

  • Announcements
  • Notifications from registrar
  • Financial aid and financial account information
  • List of courses
  • Library and other administrative university functions.
Which browsers are supported for the KU Connect LMS?

Your online courseroom supports the following browsers:

  • Internet Explorer 9 and higher
  • Chrome 29 and higher
  • Safari 5 and higher
  • Firefox 23 and higher
  • Flash 10 and higher (if you want to use the audio/video recording or viewing features)
  • Respondus Lockdown Browser 4.0 and higher

Before starting your online program, it is highly recommended to update to the latest version of your browser.

Are there any additional technical requirements?

Many of your online courses will have additional requirements of which you will need to take advantage. Depending on your courses, you will need software and tools to help prepare for course activities. It is a good idea to have the these tools:

  • Microsoft Office products (Word, Excel, PowerPoint)
  • Acrobat Reader
  • Webcam for video chat (often built into computers)
  • Audio microphone (often built into computers)
  • Speakers (often built into computers)
Where do I download the latest version of the KU Connect mobile application?

You can download the KU Connect Mobile App at the Apple App Store. Currently, the KU Connect mobile app is only available for IOS devices, but there are plans for an Android release in the future.

How do I update my profile photo using the KU Connect mobile application?

Access the mobile menu and press on the existing picture. From the profile screen, touch the current picture to bring up a menu where you can either choose a photo from your photo library or take one with your camera. The photo will be immediately updated and displayed.

Is there a difference in course content seen in KUConnect.ku.edu vs. KU Connect mobile?

KU Connect is your integrated online learning platform and the content is synced between KUConnect.ku.edu and the mobile app. Within your program, there may be some content pieces that will be more suitable for desktop. When this is the case, you will see a notification within the mobile app.

How do I post a Voicethread assignment for my course?

Please refer to this guide for instructions on submitting Voicethread assignments.

As an online student, what number should I call for support?

For technical support, we can be reached at 855-639-7799 or onlinesupport@ku.edu.

Important Dates

Aug
03
Application Deadline

August 3

Aug
20
Next Start

August 20

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